Terms of Service

1. Acceptance of Terms

By accessing or using Grounda ("Service", "Platform", "we", "us", or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Service.

2. Description of Service

Grounda provides property tax protest services to Texas homeowners, including:

• Property tax assessment analysis and valuation review
• Comparable property research and market analysis
• Preparation and filing of property tax protests
• Representation before the Appraisal Review Board (ARB)
• Informal and formal hearing representation
• Ongoing case management and status updates

2.1 Professional Qualification

2.2 Important Disclaimers

No Guarantee of Results: Property tax protest outcomes depend on many factors including property characteristics, market conditions, and appraisal district decisions. We cannot guarantee any specific reduction or outcome.

3. Data Sources and Accuracy

While we strive for accuracy, we make no warranties or representations about:

• The accuracy, completeness, or timeliness of property data
• Tax calculation estimates or savings projections
• Neighbor comparison analyses
• Property value assessments

You are responsible for: Verifying all information with official county records before making any decisions or filing protests.

4. User Accounts and Security

To use certain features, you must create an account. You agree to:

• Be at least 18 years old, and own any property you protest or be authorized to act for its owner
• Provide accurate and current information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access
• Accept responsibility for all activities under your account
• Not share your account with others

5. Authorization and Form 50-162

To represent you, Grounda needs your signed Service Agreement and Form 50-162 (Appointment of Agent for Property Tax Matters), which you sign online on grounda.ai. Form 50-162 lets us file protests, attend hearings, negotiate settlements, and receive correspondence from the appraisal district and the appraisal review board for your property.

You can cancel your Service Agreement at any time with Cancel Service on the property in your Grounda dashboard. There is no cancellation fee. Your Service Agreement explains which tax years a cancellation affects. Cancelling does not undo actions already taken on your behalf.

Cancelling does not by itself withdraw a Form 50-162 already filed with the appraisal district. Until a written revocation is filed with the district, notices for your property may keep coming to us. You can file that revocation with the district yourself. A revocation filed with the district does not cancel your Service Agreement. Use Cancel Service for that.

6. Fees and Payment

Grounda charges a contingency fee: a percentage of the tax you save, due only in a tax year in which we reduce your property's appraised value. There is no upfront cost and no fee in a year without a reduction. Your fee rate and how savings are calculated are stated in your Service Agreement before you sign. Invoices are due within 30 days.

7. Permitted Use

You may use the Service for lawful purposes only. You agree NOT to:

• Violate any local, state, or federal laws
• Scrape, crawl, or automatically extract data from the Service
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Service or servers
• Use the Service for commercial purposes without permission
• Misrepresent your identity or affiliation
• Upload malicious code, viruses, or harmful content

8. Intellectual Property

The Service, including all content, features, and functionality, is owned by Grounda and is protected by copyright, trademark, and other intellectual property laws. Public county data remains the property of the respective appraisal districts.

9. Limitation of Liability

Grounda and its affiliates, officers, employees, and agents shall NOT be liable for:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or use
• Errors or inaccuracies in property data or tax estimates
• Decisions made based on information from the Service
• Failure to successfully protest property taxes
• Service interruptions or technical issues

Maximum Liability: Our total liability shall not exceed the amount you paid for the Service in the last 12 months, or $100, whichever is less. If you have signed a Grounda Service Agreement, Section 12 of that Agreement sets Grounda's liability for the Services instead of this section.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

11. Third-Party Services

The Service integrates with third-party services including:

• Google Maps API (address search and mapping)
• Google OAuth (account authentication)
• Google Analytics and Google Ads (analytics and ad measurement, as described in our Privacy Policy)
• County appraisal district websites (data sourcing)

We are not responsible for the availability, accuracy, or policies of third-party services.

12. Indemnification

You agree to indemnify Grounda against claims brought by a third party that arise from your violation of these Terms or of law, including reasonable attorney fees for defending those claims. This section does not make you responsible for Grounda's costs of collecting a fee you owe. You owe only the amount on your invoice.

13. Termination

We reserve the right to suspend or terminate your access to the Service at any time, with or without cause, with or without notice. Upon termination, your right to use the Service immediately ceases.

14. Changes to Terms

We may modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of the Service after changes constitutes acceptance of the modified Terms. Material changes will be communicated via email or prominent notice on the Service.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Texas. If you have signed a Grounda Service Agreement, any dispute about the Service is resolved under Sections 13 and 15 of that Agreement. If you have not, the same process applies to disputes under these Terms: written notice and 30 days of good-faith talks. Then either party may bring an individual claim in a Texas justice court (small claims court) within its limits. Every other dispute goes to binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, in Texas or by video. You and Grounda each give up the right to a jury trial and to take part in a class, collective, or representative action. You may opt out of arbitration by emailing support@grounda.ai within 30 days after you first accept these Terms. The Federal Arbitration Act governs this arbitration agreement.

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

17. Contact Information

For questions about these Terms, please contact us: